BC Transit Coronavirus COVID-19 Information

Recovery Phase 



BC Transit Recovery Plan

At BC Transit, the safety of our customers and employees is paramount. As restrictions begin to lift across the province, select sectors open back up, and people gradually return to engaging in some of the activities they did prior to March 2020, we want to ensure that BC Transit gets you where you need to be, as safely and efficiently as possible. Following the guidance of the Provincial Health Office and WorkSafeBC, and drawing on the best practices of the transit industry worldwide, we are continuing with many of the measures put in place to respond to COVID-19, and are implementing some additional practices and procedures to align with BC’s Restart Plan.

COVID-19 measures implemented:    

  1. Enhanced cleaning and sanitization on buses and at BC Transit facilities:
    • Daily cleaning of high touch areas on all buses 
    • Weekly sanitization of buses 
    • Daily sanitization of handyDART buses
  2. A red line on floor at front of bus indicates passengers to stand behind
  3. Additional personal protective equipment for handyDART transit operators
  4. Communication to staff and customers to encourage behaviours that contribute to the safety of themselves, our operators and fellow passengers (both on board the bus and through channels that include website and social media).
  5. Capacity management:
    • BC Transit will continue to reduce capacity on buses in an effort to create a comfortable transit experience
    • As a result, customers may experience pass ups
    • We encourage riders in communities with NextRide to check for capacity conditions in advance of boarding 
  6. The use of face coverings will be encouraged on buses and at bus stops where physical distancing is not possible
  7. Entering only at the front and exiting only at the rear door to get more one way flow, with the exception of mobility aids (effective June 1, 2020)
  8. Protective barriers for operators in the form of vinyl panels or full driver doors
  9. Timeline for installation of full driver door protective barriers on buses will be accelerated 

Mandatory Face Covering Policy coming into effect August 24, 2020  

BC Transit, in alignment with Translink and other transportation agencies, will be proceeding with mandatory use of face coverings on buses in BC Transit communities across the Province as of August 24.  

Exemptions for BC Transit’s mandatory face covering policy include: 

  • Anyone with an underlying medical condition or disability which inhibits the ability to wear a mask or face covering; 
  • Persons unable to place or remove a mask or face covering without assistance; 
  • Children under 5 years of age; 
  • Employees working behind a physical barrier or within areas designated for employees and not for public access; and 
  • Police, employees, or first responders in an emergency situation.

We recognize the advice from health professionals, including Provincial Health Officer Dr. Bonnie Henry, has been to wear face coverings when physical distancing is not possible including on transit vehicles. Customers have indicated making the use of face coverings mandatory will create a more comfortable environment.

While face coverings will be mandatory, the policy will be implemented as an educational step without enforcement. The educational position is aligned with Translink and other transit agencies in Canada.  

We will work hard to ensure customers are aware of our new policy over the coming weeks, and work together to make transit a comfortable environment for staff and customers.  

The Together We Ride campaign continues across the province, promoting the need to work together to make the transit journey comfortable for customers. Details are available here: bctransit.com/together-we-ride


Together We Ride

Let’s work together to create a comfortable and respectful environment on board