Strategic Plan Implementation and Key Benefits

A strategic plan is only as valuable as the thought, learning, and action that it provokes and guides.

Over the months and years ahead, our intent is to implement actions that will support the strategic plan’s objectives.

The following outlines how progress towards achieving each of the objectives will benefit our customers, employees, and transit partners.

What Success Looks Like

1. By developing financial sustainability:

  • Communities will be more able to improve the frequency, reliability, and convenience of transit trips.
  • Passengers can more easily travel across regions.
  • Communities can better predict and guide changes to passenger fares and property taxes to improve transit.
  • We can make investment in transit go farther by improving how we review services, control costs, and share information between transit systems.

2. By supporting and shaping livable communities:

  • Communities will be better connected, locally and regionally.
  • The places where we live will be more welcoming to people of all ages and abilities.
  • Residents of compact communities can more easily access daily needs and transit.
  • It will be easier to walk or cycle to transit stops and stations.
  • Air quality and personal health will improve through less automobile use.
  • Communities can better respond to a changing climate and energy supply.
  • Priority corridors for transit will make trips more reliable, fast, and convenient.

3. By changing the perception of transit:

  • We can increase the use of, and support for, transit and other types of sustainable travel.
  • Community leaders will have more information to advocate for walking, cycling, and transit improvements.
  • Through outreach, it will be even easier for students, commuters, seniors, and others to become our customers.

4. By delivering operational excellence:

  • All passengers will benefit from improved reliability, accessibility, cleanliness, and amenities on vehicles and at stops and stations.
  • Our vehicles and facilities are safe places for all transit employees and customers.
  • Transit employees across B.C. can further develop their professional expertise and safety through improved training.
  • Transit will be easier to use through technologies like online trip planners and real-time schedule updates, and through changes to how services are designed and scheduled.
  • New types of fares and passes will reduce the need to dig for change and will make boarding buses smoother.
  • Customers and transit employees will have new ways to contribute ideas for improving service.

5. By strengthening our people and partnerships:

  • Existing employees will benefit from new ways of promoting their health, well-being, and development.
  • New employees will have careers with great potential in the emerging green economy.
  • Our organization and our partners will have new opportunities to share knowledge, resources, and training.
  • Our environment, society, and organization will benefit by ensuring that BC Transit’s decisions fully consider environmental, social, and financial impacts.