Parcels, Pets and Strollers
Pets on Board
Assistance animals that are certified are allowed on public transit at all times. You may be asked to produce your Guide Animal Certificate.
Only small fur-bearing or feathered pets contained in secure, clean, hand-held cages are permitted on the bus. Cages (hard or soft shell pet carriers) must be small enough to fit on the owner’s lap.
Passengers must hold onto their pet’s cage at all times. If there is room, the passenger may place and hold the cage beside them on the floor. The cage should not block the aisle or restrict other passengers.
Guide Dogs and Service Dogs
Guide and service dogs that are certified are allowed on public transit at all times. This does not include emotional support or therapy dogs. If you’re using a guide or service dog while travelling on one of BC Transit’s services, the animal must wear its harness or leash. You may be asked to produce your Guide Dog and Service Dog Certificate.
According to the Province of British Columbia, it is reasonable to expect a guide or service dog to be:
- Free of offensive odours
It is also reasonable to expect the guide or service dog to be well behaved. In other words, it must not:
- Be aggressive or put others at risk
- Damage property
- Seek attention or food
- Run freely or urinate or defecate in inappropriate areas
- Disrupt business
- Bark or growl without reason
For safety reasons, please place and hold your luggage, bags, sports equipment and other belongings on your lap or on the floor where they will not obstruct the aisle or other customers. Hold your hockey sticks, snow boards, skis and poles (tips down) in front of you.
Do not bring combustible materials, such as wetcell batteries, propane tanks or gasoline containers on the bus.
In order for a customer to use BC Transit, the stroller:
- Should be collapsible
- Cannot exceed 2 feet by 4 feet (24" by 48" or 60.96 cm by 121.92 cm)
- Must be kept clear of the aisles (the width of the distance between the normal seats, not the width of the accessible area)
- For safety reasons, strollers are not permitted to use the lifts or securement devices. Securements on the buses are for scooters and wheelchairs only.
When travelling on a bus with a baby stroller, please:
- Position the stroller in an unoccupied wheelchair location with the brakes set
- Hold onto the stroller at all times
When wheelchair positions are occupied or required by another customer, we ask for your consideration and cooperation by folding your stroller and moving to another seat. Please store your stroller in between the seats.
If the bus is not a low floor bus, the child must be removed from the stroller, the stroller collapsed and secured between the seats, and the child held onto at all times during the trip.
Electric kick scooters
The Province of BC has implemented a pilot program allowing electric kick scooters in select systems, including Kelowna. Find out more here.
BC Transit supports active transportation initiatives like this pilot, as we feel it’s important to integrate our services with alternate modes of transportation. Shifting to more environmentally-sustainable transportation options can help realize an overall reduction in greenhouse gas emissions.
While electric bikes with the battery removed can be stored on our bike racks, only mobility aids are permitted on the bus. BC Transit follows the current Canadian Standards Association guidelines, which outline the requirement for mobility devices on transit. Electric kick scooters would fall under our luggage policy, and are permitted on board as long as they are collapsible and easily stored.