Rider Info

Welcome aboard! We look forward to connecting you and your communities. As you start planning your trip on transit, ask yourself:

  • Where do I want to go (addresses, landmarks)?
  • When do I want to travel? (day, time)

There are a number of ways to start your journey with BC Transit.

Website: Explore our website to view maps, schedules and route information. Try the Trip Planner to chart your course. Use our Alerts to determine which routes are fastest. Our website is the best source for the most up-to- date information on detours and delays due to road construction or bad weather.

Rider's Guide: This handy guide lists route schedules, maps and other important transit information. Available on board or contact your local BC Transit system.

Phone: Call your local BC Transit Information Line to get help with trip planning.

New SMS Next Bus feature is now available. This new SMS system allows transit users to text their Stop ID (located at each bus stop in the top right corner) and route number to ‘11111’ to receive information on the next four buses that are scheduled to arrive at that stop. The new system compliments the website feature ‘next bus at this stop’ where you can find and enter your Stop ID online to receive the same information. Head to BCTransit.com and click on the location you’d like to leave from using the Stop ID provided.

BC Transit also has two phone-in options for Next Bus information. You can call the Transit Info Line at 250-382-6161 and add your Stop ID at the prompt, or you can talk to a Customer Service Agent from 6 a.m. to 9 p.m. weekdays, 7 a.m. to 9 p.m. on Saturdays and 8 a.m. to 9 p.m. on Sundays or holidays.

Familiarize yourself with the rules when taking the bus.


Getting on and off the bus

Here you will discover how to get on and off the bus, including how to find a stop, how to pay, safety tips, and more.

How to Pay

Here's how to pay for a trip on the bus, including the use of passes, transfers, and where to find discount programs.

Bus Etiquette

Here you will discover what is expected of all passengers to ensure a safe, comfortable, and enjoyable ride with BC Transit.

Courtesy Seating

Passengers sitting within the accessibility section of the bus are asked to offer their seats to those who require them.

Parcels, Pets, and Strollers

Here are BC Transit's policies concerning pets, parcels, sports equipment, strollers, and other objects you may wish to take on the bus.

Safety and Security

BC Transit's extensive safety program includes regulations and practical tips to keep you and BC Transit employees safe.

Accessibility

Our goal is to ensure all commuters are able to ride the bus safely and comfortably, regardless of their accessibility needs.

handyDART

Here are BC Transit’s policies and guidelines concerning handyDART, including information on how to register, book a trip, and more.

Next Bus SMS Service

To see the scheduled times of the next 4 buses to arrive at your stop, text your six digit Stop ID to 11111.

More Rider Info...

If you can't find a page with what you're seeking in Rider Info, please browse this page, which contains an extensive list of guidelines.